We offer a 7-day return policy, which means you have seven days from the date you receive your order to request a return. To be eligible, your item must be in the same condition as when you received it, unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at info@bestmadhoney.com. If your return is approved, we will provide a return shipping label along with instructions on how and where to send your package.
Items sent back without prior approval will not be accepted. You can contact us at any time for return-related questions.
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so that we can resolve the issue.
Certain items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, personal care items such as beauty products, and hazardous materials, flammable liquids, or gases.
Sale items and gift cards are also non-returnable. If you have questions about a specific item, please reach out to us.
For exchanges, the fastest way to get the item you want is to return your original item and, once the return is approved, place a separate order for the new item.
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be automatically issued to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund.